FAQs

For high school, college, and professional basketball, the regulation height is 10 feet to the topside of the basketball rim. The typical court dimensions for a stand full court used in NBA and college play is 94 feet long by 50 feet wide. Read our blog for more information.

Your local store will have a professional installation program. Ask them for details. If you don’t have a local Goalrilla dealer or basketball goal installer in your area, check out On-Demand Home Services by Kandu here, a national network of contractors that can help with assembly. Goalrilla Basketball does not assume any liability or risk for installations performed by any technician. All of the installers are independent contractors, and not employed by Goalrilla Basketball.Should you install the Goalrilla basketball goal yourself, consult the instructions provided. Review the list on our installation page for common questions about installation. If you need additional help, please contact our team of customer service experts here.

Yes. The nuts beneath the pole let you level the system once it is installed. If the concrete is not perfectly level, you can level the pole by adjusting these for nuts. Simply place a level on the sides of the pole to check it for levelness. You can loosen the top nuts slightly and adjust the bottom nuts to move the system up or down on the corner which needs leveling. When the system is level, simply tighten all nuts against the pole system. If you need help with installation, reference this section, find your product manual, or reach out to our customer service team.

It varies according to the model and the height setting you select. In general, the overhang is: 4 ft. (DC72E1, CV72, CV72S, & GSI) 3 ft. (GS72c, CV60S, CV60, GSII, CV54, & GSIII) 2.5 ft. (GS60c & GS54c) Visit our Blog for detailed measurements of the overhang at each height adjustment setting. Browse our complete line of basketball hoops here.

Rinse the backboard with lukewarm water. Wash gently with a 100% cotton soft cloth, lukewarm water and mild soap. Do not scrub. Rinse the backboard with lukewarm water again and dry with a 100% cotton soft cloth.

Goalrilla basketball hoop systems are available at quality sporting goods stores across the U.S., through International distributors, and online. Visit the Dealer Locator button on the top right of the site or through our International page.

Goalrilla is The Toughest Basketball System on the Planet™ and carries a limited lifetime warranty. However, it is not guaranteed against abuse or misuse, such as hanging on the rim, net, or backboard. Be sure to understand the guidelines for proper use and keep your warranty in effect. Read the complete warranty in your product manual or contact customer service today.

Contact Escalade Sports (Goalrilla™) customer service at 1-800-467-1421 or you can contact us using our online form under Contact Us in our footer of the site.

Yes, there are high-performance accessories designed specifically for Goalrilla. Your local store can help you determine which accessories are right for you and your Goalrilla. Visit the Goalrilla Accessories section to see available accessories now.

There are only three things to keep in mind with regard to maintenance: The backboard: to clean the backboard, rinse the board with lukewarm water, wash gently with a 100% cotton soft cloth and a glass cleaner. Rinse again with lukewarm water and dry with a 100% cotton soft cloth. The pole base: Keep organic materials away from pole base. As with all metals, grass and grass clippings, organic garbage and litter can cause corrosion if the metal finish is penetrated. Rust: If rust should appear on the pole, remove loose paint, sand lightly, prime, and paint with exterior enamel paint. If rust has penetrated through the steel anywhere, replace the pole immediately.

Yes. The rugged concrete and rebar Goalrilla Anchor System has a leveling feature that bolts the Goalrilla to the ground. As a result, a Goalrilla pole, backboard, and rim can be completely removed and taken with you when you move, if you wish. A trained Goalrilla installer should be involved in the removal of your system. Click here to installation information for yourself or to hire someone to do it for you.

Most Goalrilla systems (excluding any Fixed Height units) are adjustable from 7.5 to 10 feet, allowing the basketball system to be enjoyed players of virtually all ages. The all-steel height-adjusting actuator includes a scale that shows the height that is achieved by turning the handle. Visit our blog to learn more about your hoop's overhang and installation.

No maintenance is required to keep the actuator functioning properly. If you have additional questions, please do not hesitate to contact our customer service team at 1-800-467-1421 or you can contact us using our online form under Contact Us in our footer of the site.

To find your item number on your Goalrilla, Silverback, or Goaliath basketball goal, look at the number on the white sticker on the back of your basketball pole. You can also find this item number in your product manual. This number will be a "B" followed by four numbers. 

If you cannot find your replacement basketball part in our available basketball hoop accessories online, please reach out to our customer service team using the Contact Us form and they will be able to assist you.

It depends on where you are shipping to in the United States of America. Orders will typically take 3-4 business days to ship and vary on arrival time and cost based on the distance from our Evansville, Indiana, warehouse. Delivery details will be provided in your confirmation email. Learn more about receiving your basketball hoop here.