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Return Policy

If you received a damaged shipping or defective product:

  • In the unlikely event of extensive freight damage to the carton, please contact Goalrilla IMMEDIATELY.
  • OR, if you receive a damaged or defective product, please contact Goalrilla IMMEDIATELY.
  • Our contact phone: 800.362.4625
  • Please supply the Customer Service Representative with the order number and item number(s) from your order confirmation e-mail. Goalrilla Systems will make every reasonable effort to replace the item in a timely manner.

Returning a product:

  • DO NOT RETURN ANY ITEMS WITHOUT AUTHORIZATION!
  • Please call Goalrilla Systems at 800.872.4625 to obtain a return authorization number.
  • We cover shipping charges on returned items only if the item arrives at the designated shipping address defective, damaged or shipped incorrectly.
  • Collect shipments will not be accepted. All salable merchandise will be subject to a 20% restocking fee.

Refunds:

  • You can expect a refund in the same form of payment originally used for purchase, within 30 days of our receiving your returned product.
  • You will be refunded the shipping cost only if the return is a result of a Goalrilla manufacturing or shipping error.